Customer service can be highly stressful, making self-management skills like stress and time management essential for service desk analysts. Stress, when balanced, can be a powerful motivator, but too much or too little can harm health. Managing stress begins with identifying its sources and creating a personalized plan. Key factors in coping include recognizing your control over stressors and choosing how to respond. Embracing change, taking responsibility for your career, and continually learning can reduce stress and empower growth. Maintaining physical and emotional well-being is crucial, as stress drains energy and enthusiasm. With increasing workloads and limited resources, effective time management—through prioritization, organization, and focus—helps reduce stress and prevent burnout. Together, stress and time management are vital tools for achieving personal and professional success.